Frequently Asked Questions, here we present for your information, the likely questions you may have in mind to ask us. We have selected the most relevant in your Decision Making Process.
‘overnight’ means 22 hours approximately, basically we give you the vehicle by 2p.m. (dispatch time) and require it back 12 noon the next day ‘Checkout time’.
Like vacating a hotel room known as ‘checkout’ time, this is similar, the management require time to prepare the vehicle for the next guests and therefore have to have some time to check it and clean it etc.
It is important for us to protect and be fair with our customers and we require the same trust, and incase of any breakages or damages to our vehicle internally or to its equipment, we have the option of deducting the replacement and labor cost of the damaged item/s.
This is because, if you cancel a booking after confirmation, our company loses money and we are unable to offer the vehicle for those dates for hire, as it was booked for you, instead of a total loss to us we pass the loss onto you, as it was your situation that created this issue and nothing to do with us. But we do return 100% of your security deposit.
Yes, you pay for your fuel, we provide you with a full tank of Diesel and a full cylinder of LNG, we expect both fuel tanks full upon return of the vehicle.
Yes, All staff members, provided aboard the vehicle, their daily meals are to be provided by the Hirrer or a monetory compensation be paid to the staff towards their meals.
